event_busyCancellation / prepayment
Cancellation charges depend on the room rate you select. See the penalty timeline under each room option above.
infoKnow before you go
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shield between guests and staff in main contact areas
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Masks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Essential workers only - NO
Protective clothing is available to guests
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant
No elevators.
Service animals not allowed
Pets not allowed.
Reservations are required for massage services. Reservations can be made by contacting the cruise ship prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
This property offers transfers from the cruise terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must contact the cruise office 24 hours in advance of arrival with their passport information, birthday, and Visa expiry details to register with the Halong Bay Port Authority. A valid passport is required for all guests and must be presented at time of boarding. Children must board with their parents. Guests who are denied boarding for not presenting valid passports for inspection by police and port authorities will not receive refunds. Contact the cruise office using the number provided in the booking confirmation email. The Full Board rate plan begins at lunch on departure date and ends after buffet brunch on the final day of the cruise. This cruise ship's itinerary includes the following: 1st Day: Arrive at Tuan Chau Wharf by noon for embarkation. After lunch, cruise to South East Halong Bay, passing by Chicken Rock, Finger Islet, and Frog Islet. At approximately 3 PM, arrive at Sung Sot Cave (Surprising Cave) to explore stalagmite and stalactite formation and enjoy Halong Bay views from a 720-stair climb (rubber shoes recommended). Reboard for relaxation on the sun deck. Activities, dinner, and overnight aboard the ship. 2nd Day for guests staying 1 night: After Tai Chi and breakfast, head to Luon Cave for rowing boat/ kayaking or head to Ti Top Island for swimming and hiking, and Halong Bay views from a 430-stair climb. After check-out, buffet brunch is served as the boat returns to Tuan Chau by 10:45 AM. Shuttle van services transport guests to Hanoi by 3:30 PM. 2nd Day for guests staying 2 nights: After Tai Chi and breakfast, board the day trip boat for trip to Cua Van Floating fishing villages and Luon Cave. Enjoy rowing boat or kayaking, followed by lunch on day trip boat. Return to cruise at 3:30 PM. Activities, dinner, and overnight aboard the ship. 3rd Day for guests staying 2 nights: After Tai Chi and breakfast, head to Luon Cave for row boating or kayaking, or head to Ti Top Island for swimming and hiking and Halong Bay views from a 430-stair climb. After check-out, buffet brunch is served as the boat returns to Tuan Chau by 10:45 AM. Shuttle van services transport guests to Hanoi by 3:30 PM. Guests who have flights from Hanoi after disembarkation should notify cruise staff. Guests must contact this cruise ship 3 days in advance to arrange transportation (surcharge) from Hanoi to Ha Long, which is 2.5 hours away by car using the new highway. A roundtrip daily transfer departs between 8:30 AM and 9 AM. The fee is USD 55 per adult and USD 35 per child ages 5-12. Following the cruise, a van will transport guests back to Hanoi. A roundtrip daily private car from Hanoi to Ha Long departs at 9 AM. The fee is USD 170 per car (maximum 2 passengers) or USD 185 per car (maximum 3 passengers).