Palacio de Doña Leonor, Antigua Guatemala

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Gap period enforced between guest stays - 24 hours Property confirms they are implementing guest safety measures Temperature checks are available to guests Social distancing measures are in place Guest accommodation is sealed after cleaning Staff temperature checks are conducted regularly Property is cleaned with disinfectant Guests are provided with free hand sanitizer Property confirms they are implementing enhanced cleaning measures Staff wears personal protective equipment Cashless transactions are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Reservation might be required for some facilities onsite Food service has been amended for enhanced safety Essential workers only - NO Electrostatic spray is used for disinfection Masks are compulsory at the property No cribs (infant beds) available No rollaway/extra beds available Commonly-touched surfaces are cleaned with disinfectant No elevators. Pets allowed (no fees). Pool access available from 9:00 AM to 6:30 PM. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6:30 AM - 11 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.