Alisa Cruise, Ha Long

Know Before You Go This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the cruise ship prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Set meals are served in guestrooms only (no menus or public dining). Check-in Instructions Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. Special Instructions This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests must email a copy of their passport to the property immediately following booking their reservation. Guests who do not provide their passport details at least 24 hours in advance of arrival will be denied boarding by the Maritime Association. Contact the property using the number provided on the booking confirmation email. Guests must arrive at the cruise departure location by 12:15 PM: Dock 16, Tuan Chau Maria Island. For more details, please contact the property using the information on the reservation confirmation received after booking.Mandatory Fees You'll be asked to pay the following charges at the property: Christmas Eve (24 December) Gala Dinner per adult: VND 450000Gala Dinner on 04 February per adult: VND 250000 We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. Optional Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: VND 2200000 per vehicle (one-way) Credit card charges are subject to a surcharge of 2 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.